A Framework for Electronic Government: Evolution, Enablers and Resource Drainers

Most of the e-government efforts around the world have been sporadic and unplanned. “Technological thrust” rather than “citizen orientation” has been the driving force for most of these initiatives. This paper provides a comprehensive e-government transformation framework, which views this change as a “guided evolution” contingent upon the presence of certain “enablers”. E-government initiatives present the opportunity to reengineer the government processes, procedures and systems, which not only provide an enhanced value to the citizens but also increase the business productivity. The proposed framework explores the journey of e-government transformation through the six milestones namely operation, unidirectional information flow, multi-directional information flow, service delivery, automated transaction and integrated transaction. We also describe the five “enablers” and the four typical “resource drainers” associated with e-government transformation.